Question 1

What is PupGen?

Accepted Answer

PupGen is an AI-powered image and video generation service specialized for dogs. You can upload photos of your dog and create stunning AI art in various styles.

Question 2

How does it work?

Accepted Answer

Simply register your dog with a photo, choose a style from our 200 presets, and our AI will generate a unique image preserving your dog's characteristics.

Question 3

What kind of photos should I upload?

Accepted Answer

Upload clear photos where your dog's face is visible. Front-facing photos with good lighting work best. Avoid blurry or dark images.

Question 4

How many free credits do I get?

Accepted Answer

New users receive 15 free credits upon registration. You can use these for image generation (1 credit per image).

Question 5

What are credit packs?

Accepted Answer

Credit packs are one-time purchases that never expire. They include video generation capability and offer better value for regular users.

Question 6

Should I choose a subscription or credit pack?

Accepted Answer

If you generate images regularly, a subscription offers better value with monthly credits. For occasional use, credit packs are more flexible.

Question 7

Are there any limits on the Unlimited plan?

Accepted Answer

Yes, to ensure service stability, the Unlimited plan has generation limits: up to 50 images per day (500/month) and 20 videos per day (100/month). Under normal usage, you're unlikely to reach these limits.

Question 8

What is your refund policy?

Accepted Answer

Due to the digital nature of our service, we generally cannot offer refunds. However, we'll address cases of technical issues or billing errors individually.

Question 9

How do I cancel my subscription?

Accepted Answer

Monthly plans automatically renew until you cancel them. You can cancel anytime from your Profile page. Your subscription will remain active until the end of your current billing period.

Question 10

How long does image generation take?

Accepted Answer

Image generation typically takes 1-2 minutes. Video generation takes 1-5 minutes.

Question 11

Can I use generated images commercially?

Accepted Answer

Yes! You have full rights to use generated images for personal and commercial purposes. However, using them to train AI models is prohibited.

Question 12

Can I generate images with multiple dogs?

Accepted Answer

Yes! You can select up to 3 dogs for a single generation and arrange their positions.

Question 13

How does video generation work?

Accepted Answer

After generating an image, you can create a video from it. Video generation uses 2 additional credits and offers various motion presets.

Question 14

Can I extend the video duration?

Accepted Answer

Yes, you can extend your generated videos. Each extension adds 7 seconds to a 6-second video, making it 13 seconds. Extensions cost 3 credits each, and you can extend a single video up to 20 times (maximum ~2.5 minutes). Note: Extensions are only available for videos generated within the last 2 days.

Question 15

What image formats are supported?

Accepted Answer

We support JPEG, PNG, WebP, and HEIC/HEIF formats. Maximum file size is 50MB.

Question 16

How do I delete my account?

Accepted Answer

Please contact us through the contact form. We will delete your account and all associated data within 30 days.

Question 17

How is my data handled?

Accepted Answer

Your photos are used only for AI generation. We never use your images for marketing without permission. See our Privacy Policy for details.

Frequently Asked Questions